Our Return Policy
We have a seven-day return policy, which means you have seven (7) days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to present the receipt or the proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will coordinate pick-up and provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and address it properly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items – those with embroidered names or one-of-a-kind components), and personal care goods (such as bathing products) from third parties that are paired or combined with the toys and non-perishable items we directly manufacture. We also do not accept returns for damages that are obviously caused by neglect on the part of the customer. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have received and inspected the item you returned, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For returns, exchanges or product concerns, please get in touch with us:
No. 6 Mangga Road, New Manila, Mariana, 1112 Quezon City, Philippines
Telephone No. +632 8721-1533
Email Address: email@example.com